2017-18:  DXC.Technology (internal)

• SELL Operating Model Transformation Program

2015-17:   OCP Morocco

• Service Delivery Process Maturity Audit

  SOCIETE GENERALE

• Service Desk + Onsite Services + Asset Management Process

  ALCATEL LUCENT

• Continual Service Improvement  core team member

  VALEO & ADECCO

• B2G improvement plans : Service Management Processes

2014:   TOTAL

• Applications Services : E2E Quality audit, Risk  Management before Go-Live

  CDG and affiliates + local Morocco clients

• Service Desk & Field Services management processes

  ADECCO

• Change management process : Decrease Risk of Outage Project - P1 caused by changes

2013:   BOUYGUES TELECOM 

• Incident management process improvement – Decrease Resolution of Incidents-Valorise Efficiency

2010/2013:   Morocco BestShore Center:

• Service Desk process optimization, Quality Analysis implementation (Alcatel Lucent, Eli Lilly, CAT Group)
• Quality Management System definition & implementation: GSD, ITO, BPO, APPS.
• ISO9001 & ISO27001 implementation and certification management

2010:   EMEA ITO Automation Programme: +300 EMEA Accounts (EDS internal)

• Core Team Member: Automation Garage development, Ideas gathering and analysis, Metrics definition

2009/2010:    CAT Group -Go2Green plans :

• Service Desk , Incident management, Change management
• Application Services: dev. & maintenance process,  enhancement & quality controls

2009:    SOCIETE GENERALE

• Field Services process improvement

2008:   CAT Group

• Reduction of incidents / SLA improvements